If you encounter any of the problems listed below, try the outlined steps first. If the problem persists, please call Customer Service. A representative will be happy to assist you.
- The Chime Doesn’t Sound
The Chime should sound on each unit approximately 5 seconds after the first button of a message has been pressed. If this does not happen, check the chime volume.
- All Units Are Not Communicating
Ensure all units are on the same channel. Also ensure no units are plugged into a power strip with surge protection and that the AC/HW switch is selected for the proper setting. If you are on a 2- or 3-phase electrical system, call Customer Service to inquire about an optional RF bridge to correct this problem.
- Interference
Ultrasonic instrument cleaners and/or computers may cause communication signals to be blocked on some or all Comlite units. If this is happening with your system, Comlite can provide you with a filter designed to eliminate this interference. To determine if you have this interference problem, follow these steps. First, make sure each unit is working properly when the ultrasonic cleaner/computer is turned off. If so then:
a. Turn the ultrasonic cleaner on. b. Send a signal from each Comlite unit. c. An interference problem can cause these results: - messages are not transmitted - the wrong lights illuminate - all stations do not clear properly
NOTE: Any stations returned for repair must be accompanied with a return authorization number and brief note explaining the problem. Return authorization numbers can be obtained by calling our Customer Service Department. |